Policies & Terms

Thank you for choosing MayBay’s Galaxy Co..
Please review the following policies carefully to ensure a smooth and successful experience.

Booking & Payment

A 35% non-refundable deposit is required to secure your event date and time, unless otherwise stated.
The remaining balance is due four (4) days prior to setup, unless otherwise stated on your invoice.
No booking is confirmed without receipt of the deposit or full payment.
Dates are not held without a deposit. All bookings are first-come, first-served.
Quotes are valid for 14 days. Pricing and availability are not guaranteed until payment is received.
Failure to remit final payment by the due date will result in cancellation of services and forfeiture of all payments made.
Rush bookings (less than 7 days’ notice) may incur a $50–$100 rush fee depending on scope and availability.
Accepted payment methods: Zelle, Cash App, PayPal. A 3% processing fee applies to PayPal payments.

Cancellations & Rescheduling

Cancellations must be made at least 7 days prior to the event date.
Cancellations made within 7 days are non-refundable.
Deposits are non-refundable and non-transferable.
If cancellation is made more than 7 days in advance, any payments beyond the deposit may be refunded or credited at the discretion of MayBay’s Galaxy Co.
Requests to change event date, time, or location must be made at least 7 days in advance and are subject to availability.
Rescheduled events must occur within 30 days of the original event date.
Minor design changes must be submitted at least 5 days prior to the event.
Major changes may result in additional fees and are subject to availability.
Last-minute changes (within 72 hours) may not be accommodated.

Design & Customization

All décor is custom-designed based on your selected colors, theme, and event space.
Inspiration photos are welcome; exact duplication is not guaranteed.
Final designs may vary slightly due to product availability, inflation, and space limitations.
Specialty balloons, florals, or add-ons may incur additional fees.
MayBay’s Galaxy Co. reserves the right to make minor adjustments based on real-time conditions.
Color matching with third-party décor or lighting is not guaranteed.

Setup, Access & Cleanup

Setup typically requires a minimum of 2 hours, depending on the design size and complexity.
The client is responsible for ensuring timely and safe access to the setup location.
Additional fees may apply for stairs, elevators, long-distance hauling, or delayed access.
The setup area must be clean, clear, and ready upon arrival.
If rental items are included, same-day breakdown/cleanup is included.
If no rental items are included:
Cleanup is optional and starts at $25+
Otherwise, the client is responsible for takedown and disposal
If a venue requires same-day removal and cleanup was not booked, MayBay’s Galaxy Co. is not responsible for resulting fees or penalties.

Room, Hotel & Proposal Setups

Room and proposal setups are completed discreetly to preserve privacy and the surprise element.
Accurate access times and instructions must be provided in advance to guarantee completion before arrival.
Delayed or denied access beyond the decorator’s control may affect setup time and may require rescheduling or additional fees.
Proposal and room décor bookings follow the same deposit, payment, and cancellation policies unless otherwise stated in writing.

Weather & Outdoor Installations

Outdoor setups are completed at the client’s risk.
Balloons are highly sensitive to heat, sunlight, wind, rain, and humidity.
Shaded or covered areas are strongly recommended.
MayBay’s Galaxy Co. reserves the right to refuse or stop installation if conditions are unsafe or will damage the décor.
No refunds will be issued for outdoor setups once installed.

Liability & Safety

Once décor installation is complete, full responsibility transfers to the client.
MayBay’s Galaxy Co. is not liable for damage, injury, or loss due to environmental conditions, guest interaction, or improper handling.
Balloons may pose choking hazards and should be kept away from children and pets.
The client agrees to indemnify and hold harmless MayBay’s Galaxy Co. from any claims related to décor use, placement, or event conditions.
Liability is limited to the total amount paid for services.

Photography & Marketing

MayBay’s Galaxy Co. reserves the right to photograph completed décor for marketing and promotional use, including social media and website content.
If you prefer your event not be photographed or shared, written notice must be provided at the time of booking.

Final Acknowledgment

Policies are subject to change without notice.
By submitting a booking request or payment, you acknowledge and agree to all policies and terms set forth by MayBay’s Galaxy Co.

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